Privacy Policy
Your privacy is important to us. This policy describes how freshmode collects, uses, and protects your personal information.
At freshmode, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website freshmode or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
This Privacy Policy applies to our website and all related services offered by freshmode. By using our services, you consent to the data practices described in this statement.
Information We Collect
Personal Data
We may collect personally identifiable information, such as your:
- ✓ Name and contact information (email address, telephone number)
- ✓
- ✓ Payment information and billing details
- ✓ Account credentials and profile information
- ✓ Communication preferences and history
Usage Data
We automatically collect certain information when you visit our website:
- ✓
- ✓ Device type and operating system
- ✓ Pages visited and time spent on the site
- ✓ Referring website and exit pages
- ✓ Search terms and navigation patterns
How We Use Your Information
Order Processing
We use your personal information to process orders, deliver products, handle payments, and provide customer support for your purchases.
Service Improvement
We analyze usage data to improve our website functionality, optimize user experience, and develop new features and services.
Communication
We use your contact information to send order updates, promotional materials, newsletters, and respond to your inquiries and support requests.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties
We may share your information only in the following limited circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users, including:
- •
- •
- • Cloud hosting providers
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- •
- • Government or regulatory requests
- • Protection of our rights and safety
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption
All data transmission is protected using SSL/TLS encryption technology.
Access Controls
Strict access controls limit who can view and edit your personal information.
Regular Backups
Regular data backups ensure your information can be recovered if needed.
Monitoring
Continuous monitoring helps us detect and prevent unauthorized access attempts.
Your Data Protection Rights
You have the following rights regarding your personal information:
Access
Request copies of your personal data we hold
Rectification
Request correction of inaccurate or incomplete data
Erasure
Request deletion of your personal data under certain conditions
Portability
Request transfer of your data to another organization
Cookies and Tracking Technologies
How We Use Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us provide you with a more personalized experience.
Types of Cookies We Use
- Essential Necessary for website functionality and security
- Analytics Help us understand how visitors interact with our website
- Marketing Used to deliver relevant advertisements and measure campaign effectiveness
- Preferences Remember your settings and choices for future visits
Managing Your Cookie Preferences
You can control and manage cookies in various ways. Please note that removing or blocking cookies may impact your experience on our website.
Browser Settings
Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent.
Check your browser's help menu for specific instructions on how to manage cookies.
Cookie Management Tool
You can also manage your cookie preferences using our cookie management tool, which allows you to customize your cookie settings.
Opt-Out Options
For marketing cookies, you can opt-out through:
- Industry opt-out pages (DAA, NAI)
- Platform-specific settings (Google Ads, Facebook)
- Our preference center
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
Account Information
Retained while your account is active and for a reasonable period after account closure (typically 3-7 years for legal and tax purposes).
Transaction Records
Financial transaction records are retained for 7 years to comply with financial regulations and tax laws.
Marketing Data
Contact information for marketing purposes is retained until you unsubscribe or request deletion.
Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers immediately.
For users between 13 and 18 years of age, we require parental or guardian consent for the collection of personal information. Parents and guardians can review and request deletion of their child's personal information at any time.
International Data Transfers
Your information may be transferred to, and processed in, countries other than your own. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers comply with applicable data protection laws.
Safeguards for International Transfers
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions by the European Commission for specific countries
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
Your Rights Regarding International Transfers
You have the following rights regarding the international transfer of your data:
- Information Right to be informed about the safeguards in place
- Access Right to access copies of relevant documents
- Objection Right to object to transfers in certain circumstances
- Remedy Right to seek judicial remedies for breaches
Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:
- Displaying a prominent notice on our website
- Updating the "Last Modified" date at the top of this policy
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Policy Versioning
We maintain a record of all previous versions of this Privacy Policy. Previous versions remain accessible and can be requested by contacting our privacy team.
Version History
Significant Changes
The most recent update included:
- NEW Enhanced details on international data transfers
- UPDATED Clarified cookie usage and management options
- UPDATED
Contact Us
Privacy Questions and Requests
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact our privacy team using the information below:
Address
freshmode
Ayala Center Cebu
Cebu City, Philippines
For written correspondence and formal requests
Business Hours
Monday - Saturday: 8:00 AM - 6:00 PM
Sunday: 9:00 AM - 4:00 PM
Philippine Time (PHT)
Data Protection Officer:
For specific data protection concerns, you can also contact our dedicated Data Protection Officer at [email protected]
Exercise Your Rights
You have the right to:
Access Your Data
Request a copy of the personal information we hold about you, including information about how we use it and who we share it with.
Correct Your Data
Ask us to update or correct any incomplete or inaccurate personal information we have about you.
Delete Your Data
Request that we delete your personal information in certain circumstances, such as when it is no longer needed for its original purpose.
Object to Processing
Object to our processing of your personal information in certain cases, particularly for direct marketing purposes.
Data Portability
Request that we transfer your personal information to another organization, where technically feasible and lawful.
Other Legal Documents
Please review our other legal documents to understand your rights and our obligations.
Cookie Policy
Learn about how we use cookies and similar technologies on our website.
Terms of Service
Read the terms and conditions that govern your use of our website and services.
Contact Us
Get in touch with our team for any questions or concerns you may have.
Last Updated: January 15, 2025
This Privacy Policy is effective as of the date above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.